We hope your love your new leotards and accessories.
ORDER CHANGES / ADDITIONS / CANCELLATIONS
Before placing an order, please check your order carefully. Any changes or additions made after placing an order will be treated as a new order. Changes, additions or cancellations cannot be made to custom made orders already in production.
RETURNS
Just Leotard gladly accepts customer returns and exchanges, provided the following conditions are met. This return policy applies to stock items only. Custom made orders are made to customers specifications and therefore cannot be returned or exchange except in the case of quality or manufacturing defect. Stock items that are ordered with embellishments (rhinestones, embroidery, sequins etc) are considered Custom orders.
- Please email us first when you want to return / exchange any merchandises within 7 days after receipt of merchandise.
- For return other than quality or manufacturing defect, you may either exchange the item or choose to have store credit.
- All returns/exchanges must be sent to Just Leotard no more than 14 days after receipt of merchandise. A valid receipt or proof of purchase is required along with a completed Return/Exchange Form. Exchanges will be credited for the full amount of the returned items and then charged for the new items being shipped. The customer is responsible for all shipping charges incurred both ways.
- If replacement merchandise is not available, we will issue a credit to the customer’s account.
- Merchandise must not have been worn or laundered and must have all hang tags and sewn in tags attached in their original position and condition.
- Pictures are required for fit issues, fabric issues, or any defects of the merchandise. Please email pictures to hello@justleotard.com along with your contact and account information.
- We strongly recommend you choose a method of shipment that enables you to trace your return package if necessary. Packages that are lost during the return shipment are the customer’s responsibility.
- We will not reimburse the costs of shipping the items back to us unless approved and documented by Customer Service prior to shipping for quality or manufacturing defects. If a reimbursement is required a valid receipt must be submitted to Customer Service.